Privacy Policy

This Privacy Policy applies to information collected through the Reef Reels Casino website, account services, customer support channels and related online interactions. It is intended for players in Australia and should be read together with the site's other applicable terms and notices. By using the site, you acknowledge that information may be handled in the ways described here, subject to your rights and any requirements that apply to the service.

Privacy practices can depend on the service being used, the information involved and the reason it is needed. We seek to collect information that is relevant to providing a safe and functional casino service. We do not intend to collect more personal information than is reasonably needed for the relevant purpose. Where information is requested, players should provide accurate, current and complete details and should not submit another person's information unless they are authorised to do so.

This policy may be updated from time to time to reflect changes to the website, services, technology, business processes or privacy requirements. The current version will apply when it is published on the site. Players should review this page occasionally, particularly if they continue to use their account after an update.

Depending on how a player uses the site, we may handle several types of information. The information collected will vary according to the account activity, payment method, support request and security checks involved. Typical categories include the following:

• Account details, such as a player's name, date of birth, contact details, username, account preferences and information used to create or maintain an account.
• Identity and verification information, which may include copies or details from identity documents, proof of address, age information and other information needed to confirm identity, eligibility or account ownership.
• Payment and transaction records, including deposits, withdrawals, wagering activity, payment method details, transaction references, account balances and related financial records. Payment information may also be handled by specialist payment providers.
• Communications and support records, such as messages, enquiries, complaints, documents supplied to support staff and information used to respond to a request or resolve an account issue.
• Technical and device information, including IP address, browser type, operating system, device identifiers, language settings, general location information, log data and information about how the site is accessed or used.
• Cookie and similar technology information, including information about visits, pages viewed, preferences, session activity and interactions with site features.
• Security, responsible gambling and risk information, including indicators used to protect accounts, identify unusual activity, support safer gambling processes and meet operational requirements.

We may use this information to create and operate player accounts, provide casino services, process payments, administer transactions and communicate about account activity. It may also be used to complete age and identity checks, prevent fraud, detect suspicious or unauthorised activity, protect the site and its users, investigate disputes and maintain the integrity of the service.

Information may also be used to provide customer support, answer questions, troubleshoot technical problems, improve website performance, understand general usage trends, personalise certain site settings and send service-related notices. Where marketing communications are sent, they should be relevant to the available preferences and subject to any applicable requirements. Players can withdraw consent to marketing as explained below.

Some information is necessary for the site to provide an account or complete a requested transaction. If a player does not provide information that is reasonably required for verification, payment processing, security or legal compliance, it may not be possible to open or maintain an account, complete a transaction or respond fully to a request.

Online gambling services use verification and monitoring processes to help protect players, payment systems and the wider service. Information may be checked against information supplied by the player, records connected with an account, payment information and documents submitted for verification. These checks may help confirm identity, age, account ownership and the legitimacy of transactions. Automated tools or specialist service providers may assist with fraud detection, security monitoring and risk assessment.

Information may be shared where reasonably necessary with service providers that help operate the website and account services. These may include payment and transaction providers, identity and verification providers, technology and hosting providers, customer support providers, security and fraud prevention services, analytics providers and professional advisers. Such parties should receive information relevant to the services they provide and are expected to handle it appropriately.

Information may also be disclosed where needed to protect the rights, safety, property or security of players, the website or another person; to investigate suspected fraud, misuse or security incidents; to enforce applicable terms; or to comply with a lawful request or legal obligation. We do not treat the sale of personal information as a normal part of providing casino services.

Some service providers may handle information from locations outside Australia or use systems that support operations across more than one location. Where this occurs, reasonable steps should be taken to support appropriate handling and security, subject to the arrangements used for the relevant service.

Information is kept for as long as it is reasonably needed for the purpose for which it was collected, for account administration, dispute handling, security, record keeping or other legitimate operational purposes. Some records must be kept for a period required by law even after a player closes an account. When information is no longer required, it may be securely deleted, destroyed, anonymised or placed beyond normal use, subject to technical and legal considerations.

The website may use cookies and similar technologies to make the service work, remember selected settings, maintain account sessions, support security and understand how the site is used. Cookies are small files or data elements stored on a device by a website. Some are required for core functions, while others help with performance, preferences, analytics or relevant communications.

Cookies may allow the site to recognise a returning browser, keep a player signed in during a session, remember language or display preferences and identify technical problems. Similar technologies may collect information about pages visited, links selected, browser settings and general interaction with the site. This information is generally used in an aggregated or operational way, although it may be connected with an account where this is needed for security or service functionality.

Players can manage or restrict cookies through their browser settings. Browser controls may allow cookies to be viewed, blocked, deleted or limited. Disabling certain cookies may affect account access, security features, preferences or the availability and performance of some parts of the site. Cookie settings on one browser or device may not apply to another.

We use reasonable administrative, technical and organisational measures to help protect information from unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, account security processes, monitoring, secure systems and staff or provider procedures. No online service can guarantee absolute security, so players should use strong account credentials, keep login details private and contact support promptly if they suspect unauthorised access.

Subject to applicable requirements and any reasonable exceptions, a player may ask about the personal information held in connection with their account. Players may request access to their data, ask for inaccurate or incomplete information to be corrected, request deletion of their data where it is no longer needed or where deletion is otherwise available, and withdraw consent to marketing communications. A request may need to include enough information to confirm the requester's identity and protect the account from unauthorised disclosure.

How to exercise your privacy rights

To make a privacy or data request, email support@reefreelscasino.best. Please explain whether you are requesting access, correction, deletion or withdrawal of consent to marketing, and include relevant account information so the request can be reviewed efficiently. Do not send payment passwords or unnecessary sensitive information by email. If a request concerns marketing, players may also use the unsubscribe or preference option included in a marketing message where available.

A request may not always be completed immediately or in full. For example, information may need to be retained for legal, security, fraud prevention, dispute resolution or record-keeping purposes. In those circumstances, we will aim to explain the relevant limitation in general terms. We may also ask for clarification where a request is unclear, broad or relates to information that cannot safely be released without further verification.

If a player has a concern about the handling of personal information, they should first contact support@reefreelscasino.best so the matter can be reviewed. We aim to handle privacy enquiries fairly, respectfully and within a reasonable timeframe, while balancing the request against account security, legal obligations and the rights of other people.